FAQ
What is CoinSend?
CoinSend is a wallet that streamlines the withdrawal process on your platform, enabling fully automated or manual withdrawals.
Is there any transaction fee when making a transfer using CoinSend?
A small transaction fee between 0-0.1% will be imposed on stablecoin transactions only.
Is there a limit to how much I can send using CoinSend?
No, there is no limit on how much you can send as you have full control over your wallet.
Why can't the sub-account holders see any buttons when they attempt to approve or reject a pending transaction request?
The sub-accounts are not authorised for Data approval or Execute approval. They can contact the principal account holder to be granted these authorisation.
How can CoinSend help me save on gas fees?
Our gas fee control feature and resource rental service will help you save on gas fees. For more information, please contact us at business@coinsdo.com.
Do I have to go through CoinsDo if I would like to add a newly listed token into CoinSend?
You can add any token by yourself, including newly issued ones, without any restrictions.
Why is the dispatch status of an approved dispatch record shows up as "Fail"?
This transaction has been broadcasted to the blockchain but has failed probably due to failure of smart contract execution or network disruption. Users can resubmit the dispatch record or cancel it.
Why does the transaction status is still showing "Confirming" when transaction hash is already generated?
This generally mean that the transaction is still pending due to increased gas fees causing delays in on-chain confirmation. Users can consider speed up the transaction record (doing so will increase the required miner fee) to have the transaction confirmed in the shortest time possible.
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